Find an intermediary without appointment without a name and address in the country you’re visiting.
You’ll be given a choice of three options, but the most effective is to type in the name of the intermediary.
This will give you a quick indication of what type of intermediary you might want to call.
When you’re ready, enter your details, then click ‘Sign in’.
The intermediary will now give you an email address to send the details of your appointment request to.
If you’re a UK resident, you’ll receive an email from the intermediary advising you to provide the name and contact details of the person who’s calling.
Once you’ve chosen the intermediary, click ‘Continue’.
It will take some time, so check the timezone and try again.
If all goes well, you will see a notification in your inbox informing you that the intermediary has confirmed your appointment.
You can cancel your appointment at any time by clicking ‘Continue’ or clicking the ‘Cancel’ button.
The intermediary can only confirm the appointment after you’ve contacted the person you’ve booked the appointment with.
You won’t need to cancel your request unless you’re on a trip or travelling abroad.
To cancel, simply click ‘Close’.
If you need to contact the intermediary again, you can do so by clicking on ‘Contact’.
If the intermediary doesn’t respond to you within 48 hours, you might be able to find a new intermediary who will.
How to use a third-party intermediary When you need a third party intermediary to help you, you should first check that the intermediaries website is up-to-date.
If it isn’t, then you should contact the person’s organisation.
If they’ve already agreed to the intermediary’s terms and conditions, then that’s probably the best time to do so.
If that doesn’t work, then try contacting the intermediary yourself.
This can be a tricky process, but it’s the quickest way to get an idea of what’s acceptable for a third parties website.
If the third-parties website is not up-or-running, you may need to use your local contact details or contact details for a contact in the intermediary organisation.
How much does it cost to send an appointment?
If you can’t get an appointment with the intermediary you want to contact, then it might be cheaper to send a letter to the organisation.
For example, you could write to the intermediary and ask for their fees.
Or, if you’re in a rush, you’re able to send your letter to them in the same way that you’d send a postcard.
But, for most people, you want a letter as soon as possible.
So if you can send a formal letter in less than a week, that’s the best way to send it.
If your appointment isn’t confirmed, then your intermediary can cancel it at any point.
For this reason, you probably won’t have to send any money or provide any further details.
What happens if I need a refund after cancelling an appointment and I’ve already made the appointment?
It’s important to be clear with your intermediary whether or not they’ll refund your request if you cancel.
In this situation, the intermediary will send you a receipt of the cancellation request and the invoice.
You may have to pay for this fee yourself.
You should also check the details on the invoice for any additional charges, such as tax or VAT.
How can I contact my intermediary if I can’t make an appointment due to my travel or holiday plans?
You can contact the intermediars website or the person at their organisation.
This is because an appointment can be cancelled without them confirming it and if you’ve already booked an appointment, you won’t be charged.
In the event you need further assistance, you’ve still got time to try again with another intermediary.
For more information about contacting your intermediary, see our guide on contact and appointment requests.
What should I do if my intermediary doesn’t respond to an appointment request?
In many cases, it may be the case that you’ve made an appointment to speak to the person.
If this is the case, you don’t need a formal request from your intermediary.
You might want your request to be made through their website or through the contact details on their invoice.
In some circumstances, you still need to ask for a formal statement from the person before cancelling your appointment, so it’s important that you make contact with them first.
For help in this situation see our advice on how to contact your intermediary for advice on what you need.
When can I ask my intermediary for an appointment again?
You may be able see an intermediary in person.
This could be a few days before your scheduled appointment time.
In these circumstances, it’s also acceptable to make a formal complaint to the UK’s Serious Fraud Office.
If there are no further complaints or if the complaint is made by someone else, you must make a complaint directly